Copods

We spoke at UX India 24: Discover the key moments!

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Helping product builders understand the ‘Why’ behind Customer Feedback

We partnered with a customer feedback and analytics platform to enable product builders to deeply understand their customer feedback quickly and help them prioritise what was important to solve.

  • UX Audit
  • Task Flow Optimization
  • Navigational structure Redesign
  • Wireframing
  • Visual Design

    • The Engagement

    START

    1 Designer

    SCALE

    2 Designer

    TRANSFORM

    3 Designer

    Launched key analytics capabilities to find and process
    feedback in bulk

    Key analytics capabilities

    Added a chart builder which allows to visualize feedback by different metrics with comparisons and different visualizations.

    2nd most used

    feature on the product within 2 months

    Revamped Search and Query Builder

    The ability to search for feedback had severe usability issues and was the most complained about on the product. We redesigned it making it sleeker, scalable and more usable. The feature didn’t receive any major complaints post the revamp.

    Enabled GenAI across the product to help comprehend
    feedback

    Chatbot with trust and explainability

    Allowing users to ask AI about their customer’s feedback. The generation of responses are inspectable and are user modifiable.

    40% users

    transitioned to AI driven workflows

    AI bot which supports multi modal outputs

    Allowing users to ask AI with support for Text, chart or records as the response.

    Making consumption of feedback easier

    The aI bot has been percolated in many parts of the products so that feedback and feedback lists can be summarized and consumed faster

    More Case Studies

    Healthcare At Copods, we leverage technology to enhance global healthcare delivery. Our context-driven approach and careful use of data improve efficiency, accessibility, and quality of care. By integrating relevant technology and understanding human behaviors.
    Artificial Intelligence With the advent of generative AI, we at Copods work with our clients across a range of domains to enable their products with AI which is capable, helpful, easy to understand and trustworthy.
    E-commerce and Logistics We have partnered with the top companies to deconstruct the convoluted order processing process while reducing the barrier of entry to users.
    Networking and Data Storage We’ve worked with the industry leaders to make Network management effortless and accessible to people of all abilities.
    EdTech With the advent of generative AI, we at Copods work with our clients across a range of domains to enable their products with AI which is capable, helpful, easy to understand and trustworthy.
    Life Sciences Our teams have partnered with Life Sciences software providers to enhance process efficacy through pragmatic innovation. This was done through automation which enables faster and accurate decision-making.
    Cybersecurity We co-create innovative cybersecurity solutions to enhance global digital infrastructure protection. Our expertise in SOC workflows, MITRE ATT&CK, threat modeling, and incident response ensures our solutions are user-friendly, efficient, and trustworthy.
    Banking and Finance We have worked with financial institutions to make various aspects of investing and managing funds delightful and easy to understand.

    Your challenges, our mindshare

    We believe in focussing on the 40% for delivering 100% impact.

    Talk to Us